We had requested a 2 way remote start be installed...

We had requested a 2 way remote start be installed in my wife s new vehicle. At time of pick up, Auto Additions realized they had installed a 1 way remote by mistake. After a weeks time, we were advised our desired product wasn t available and we were refunded our money.

Fast forward three months, my wife purchases our desired remote start at a competitor. During installation we were advised the prior remote start was not removed in full and we were charged labor cost to remove it.

Thankfully Josh at Auto Additions looked into this for us and handled the situation like a professional. He not only looked into the matter, was responsive, took ownership on behalf of the company and we came to an agreement on what was fair to resolve our experience.