The rides and attractions are lovely - however I'm...

The rides and attractions are lovely - however I'm disgusted by the size of the enclosures - FAR too small, with very distressed looking animals :(. We were also put off by a couple of not-so-nice members of staff - hoping it was just a bad day and not a regular occurrence! - I'm very surprised about the prices of fast track tickets too - let alone the fact that they cost anything in the first place? I feel like the Disneyland system (free, but given a booked time space to ride) would be a lot better.