Erin Crooks Review of Pennysmiths Paper
Went in today prepared to spend well over $30 on c...
Went in today prepared to spend well over $30 on cards alone and to buy a nice letter opener, as well as check out wedding invitations. Walked into an empty store with two employees who both looked right at me and said absolutely nothing. I was willing to write it off, but after a third employee came in and made direct eye contact with me and didn t say anything, I started to feel decidedly uncomfortable alone in a small store with three employees, chit chatting with one another but acting as if I were a stinky fart they were trying their best to avoid acknowledging. They have an amazing selection of cards and fun gifts, and I prefer to shop locally, but it s not cheap and at least I expect to feel somewhat anonymous at a big box store. This was worse than feeling anonymous- I felt straight up unwelcome. I continued shopping for another 10 minutes or so and felt like I was being simultaneously watched and ignored (I think they thought I might be trying to steal?? Have ya'll not seen Pretty Woman...Big mistake...HUGE). Put my cards back and walked over to Bookworks instead. Creative Culture and Duran's Pharmacy also have amazing card and gift selections, and they're much more centrally located and have so far been exceedingly friendly and helpful. I would give Pennysmith's another shot but I'm not convinced by their lack of response to other bad reviews that they really care about their customer experience.

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