Kathy Kennedy

Review of Airdrie Chrysler Dodge Jeep RA...

I bought my vehicle through airdrie Chrysler as my...

I bought my vehicle through airdrie Chrysler as my husband had bought his vehicles through them and had no problems. I bought my vehicle without test driving it as the battery was dead. I did take one out for a drive that was similar to the 2015 jeep compass. Issues I've had with it, is the clock continues to lose time even after replacing components, only to be told that was normal! Ahem, if it is normal why wasnt I informed of that when I bought the vehicle? Or why doesnt my husband truck lose time, or my brothers viper or his truck and jeep or how about my moms intrepid and Van's. We have always been a dodge/Chrysler family. I have also paid more for the roadside assistance only to be on hold for an hour and half and no one answered. I cant imagine what would have happened had I been stranded on a deserted road. And the responses I get from the service manager is call the 1-800 number down east. You buy from them but after that they dont want to do anything for customer service. They are great if you have no issues, but as soon as you have a concern they brush you off. I had given a good review when I first purchased my vehicle but I am sad at how I'm treated now. I'm going back to GM. I had no problems with them or their service department.

Well in reply to your statement. My radio was never replaced. I have all the papers from the service dept. Further, why is it you could take the time to respond to this review, but you couldn't phone me to discuss my problem with my radio/clock/cd player? Why didn't you phone me! I have left several messages on your phone, and if it wasn't you I spoke with, then someone was pretending to be you. Again, my radio, which is also a CD player was never switched out. So I'm not sure whos paperwork you were looking at. As for the roadside assistance. No one ever picked up the phone after having a tire blow, that had also been discontinued, and spent money on all new tires. I waited for 90 minutes before hanging up. As a homecare nurse, I was put behind on my clients and I lost a days wages because of the tire. And when I bought the car, I couldn't even take it out for a test drive as the battery was dead. I should have known then. If you really wanted my business you would have replaced the radio/clock/ CD player. I would have responded sooner to your reply, but why would I look on here for answers from you when you could have called me. Bad business practice to respond to reviews but not call the customer.