Tom G

Review of California Family Fitness

I also agree with other reviewers in that the club...

I also agree with other reviewers in that the clubs are pretty good. The Sunrise gym kids club folks were the best I've ever experienced. The personal trainers were adequate but push supplements which I find insulting. I spent over $1K on personal training and would rather get educated trainers to help guide with long term goal and educate me on fitness rather than pushing supplements.

I rejoined the club and just canceled today after asking what I need to do to cancel at the front desk about 2 weeks ago. CFF makes the cancellation process difficult with fine print in the contract that the sales folks don't cover with you. There is a requirement that you cancel several days before your last payment and you make one final payment before you're free. Cancellation must be in writing and submitted only between 9 and 5 Monday - Friday. You can sign up anytime on any day but cancellation must follow these strict terms. Then you have to pay one additional payment! That's just adding insult to injury, for me.

I rejoined once and this recent hassle reminded me of time before that I had overlooked because I thought their facilities were better. The customer service is very poor when it comes to vacation holds or cancellation of membership. I guess they figure they lost you and just want to milk any last bit of money they can from you. If they really cared about their customers, they might get more repeat business.

As for me, I'll never rejoin because I don't think two months ahead for everything I do. I sometimes need to take an extended vacation and want flexibility to cancel or put things on hold without feeling jerked around.