I really adore this escapist resort within bustlin...

I really adore this escapist resort within bustling Singapore, with its laid back atmosphere and Bali-esque ambiance. The room was pretty great too, surpassing my expectations.
The accompaniments like IlLido & So Spa were good complements to the stay, and I was glad to be able to experience them.

My only qualm was with the service, which were defined by few incidences which really annoyed me:
1. The TV remote in my room was not working, to which I called on the "One Touch" service. I was informed someone would come to the room to remedy it. We waited. No one came. I was only able to have it fixed when turn-down service happened and I asked the guy to fix it. To agree to do something would mean that you will deliver, so please make sure it happens when you do instead of ruining the integrity of the service.
2. The complimentary fish spa beside the bar was quite a popular amenity, and the foot towel provided runs out rather quickly. I went to visit it once, and the towels were out. So I approached the closest hotel staff, which happens to be the bartender(?) behind the counter to inform him of it and to ask if I could get 2 towels for my wife and myself. But clearly he has a serious attitude problem, first asking me to use towels that were already used by others and dumped into the used towel basket. Only after I refused did he pass me the towels he had behind the counter. Please do tell me how is that even acceptable. To make matters worse, I happened once more afterwards. I invited friends over so we can lunch in IlLido, and 2 of them wanted to check out the fish spa too. Again, towels were out, and I went to the bar where the same guy was there. This time, he even went further to chastise me, saying that he has already given me 2 towels earlier and once again asked for my friends to use the unsanitary used towels before giving just 1 towel for 2 of them to share. I did not want to pursue the matter further then as I did not want to spoil the day further, but this is was utterly ridiculous to contend with.

Of course, there were better service experiences throughout the 3 nights I spent, like with the concierge and lobby staff or the driver. Sadly, they were overshadowed by the above and few more service issues here and there along the way, but those were small enough to be overlooked.

Please, do this beautiful place justice and get the service up to scratch. I honestly don't know if I would come back again after what I had gone through.