Allison C

Review of KeyLime Cove Water Resort

I scrimped and saved to make my sons 7th special t...

I scrimped and saved to make my sons 7th special this year! GWL did NOT disappoint. Just about every crew member I met while navigating the resort was friendly, helpful and happy. They went above and beyond, constantly cleaning, sanitizing and making sure we had what we needed. Several crew members asked if my son needed a mask. He started out with one but by the end of day 1 was having meltdowns (he s autistic and adhd) so we decided to use his exemption and let him have fun. When I told them he was autistic they said they understood and even went a step further to help him get the toy he wanted at the arcade but was a few tickets short, gave us bowling tokens for a miscommunication, they gave him so much understanding and it made us all so happy!

The water park was smaller than I d imagined, but warm, clean and safe!

The negatives: Front desk crew wasn t very helpful, friendly or accommodating at check in, with our missing wristband or the check out process. Also the larger blonde walking around, I assume manager, telling me repeatedly to put my mask over my nose finally cornered me as I was leaving the resort. I m exempt from it due to anxiety and asthma but chose to wear it over my mouth at all times bc it was a crowded resort. I was eating ice cream as I was walking out, mask on my chin. I stopped so my friend could put my babies coat on and she was condescending as all get out. Ruined the entire trip with her attitude and demeaning, so I left on a sour note. She needs better people skills or a behind the scenes job. The food there is also way overpriced, what you pay for your room and the waterpark alone is pricey but you add on the luxury of ordering room in service after a long day I couldn t stomach the thought of paying 25-30 a meal so we cut our time short and left the resort to eat. I also feel like they should not give out day passes and make the experience more inclusive of those who rent rooms there. Though I don t run a business and maybe that helps get people to bookin the future, I don t know but it was pretty crowded. I also wished they offered big deals for customers once they book! I got a 99$ a night offer at check out and had I had the money I would ve jumped at that. Birthday deals or discounts the more you book the more you save I don t know but it would get me coming back more for sure

Not many negatives, was a fun experience and may return when the snow starts falling. The whole cabin experience would be fun! Great, clean building everything was clean, smelled clean and never worried about a thing