Airbnb is terrible to deal with! Most of the rep...

Airbnb is terrible to deal with! Most of the representatives speak poor English. I called 5 times to try to get an issue in my account fixed. I provided a Confirmation Code which brings up the account with my correct name and phone number, but it has an email that is not one of mine. They want me to confirm the email address. I have no idea what they have. They also refuse to connect me to a supervisor unless I can confirm my email address. I've already had $1045.10 deducted from my bank account but they keep telling me I don't have a reservation. It looks like I have no other choice but to call the bank and dispute that charge!