D

Dale Stelter

3 years ago

We visited this restaurant for the first time toni...

We visited this restaurant for the first time tonight. On the plus side the staff was very friendly. Here is where we had a problem. There was four of us eating. Two of the dinners came out barely luke warm. One was just too cold to eat. This happened to be the Shrimp and grits. After notifying the wait staff (as soon as it was dropped off), they took it to the back. It returned less than 3 minutes later, obviously microwaved. The manager came over unaware of the problem. When we addressed it with him, he said "Oh, we never reheat anything." Then when we shared that the plate came out less than 3 minutes later and was obviously the same plate, he said, "Well then I misspoke. I mean we don't just heat food up. It's all cooked here." In addition, they also have a sign posted saying that masks are mandatory when walking around the restaurant, but the manager was clearly all night walking around with his just draped on one ear - very rarely on. This is not a political commentary about masks, but more so the fact that the manager is very unprofessional and wouldn't have lasted more than a few days in my restaurant. The bill came out with no discounts or items removed. We just paid the bill to avoid engaging with him again. Other than the kind bartenders and wait staff, this was a fail of an experience.

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