Review of Mandarin Oriental, Marrakech, Morocco | Very disappointing for those prices

4 years ago

Very disappointing for those prices

Very disappointing for those prices

Rooms
Generally good quality, nice bed etc. --> what one would expect from a 5 star.
carpet could be cleaner

very badly isolated, there is the restaurant lingling beneath the room and one could very loudly here music i the night from there.
Outside the room (corridor): we unfortunately had the room where they store slippers/towels etc, noise from there and twice there were papers and other rubbish in front of our door
Only one big towel per person per service

Glasses and mini bar weren't filled up for 1.5 days (and then they only brought glasses after again I had to call...)

Bath salt was never filled up until I spoke to the Manager on the day before leaving

Internet is not consistent

Hotel
Very nice hotel in general. Not as detailed into the traditional style! (e.g royal mansour) but still pretty.

Concierge: Quote: " we always requested nice tables" ... catastrophy! Worst tables every time so far, and that is speaking objectivly. luckily we always arrived early so we could manage to get nicer tables.
roundtrip: a lot of things promised, nothing was met to our discussion. the manager refunded us the trip, still it was a waste of a couple of hours of our life. (Tour: kasbah tamadot: booked for two, got a van for multiple people. I asked the concierge on friday and butler on sunday what the plan is. The both said: ksbah tamadot, visit berber house, river and mountain. We only drove into a weird city just after the kasbah tamadot.
Charged 4500.- for two people. I have it weitten 3800.- and it was not what was promised!)

Upon arrival at the hotel no welcome drinks/towls - the next day I saw people receiving towels and drinks.

Reception: is not able to change money into smaller bills than 100. They send an E-Mail prior to arriving, e.g. pillow preferences etc. I filled out the form and nothing was met accordingly.
After leaving I received an E-Mail that they forgot to charge me a taxi trip on the last day to a restaurant. I canclelled the restaurant 2-3 days before and i didn't leave the hotel besides going to the airport. that happened AFTER meating with the manager.

Pool:
40min to get a water, 2nd bottle never arrived! catastrophic service...
Start to clean pool up at 17:00 with lots of noise and pushing other beds towards the bed one is laying on.
SunBeds seem to be broken since 10 years, every movement makes it s noise...

Restaurant
Breakfast: very nice buffet - but especially on the first day.. afterwards: bowls for fruits and bowls for jam and things like hummos were not filled up. Plus there was milk on the floor for over 30min (beginning/end of breakfast) on one day

Mes Lallah Dinner: First upon arrival there was noone for 5minutes!!! Seating us! (We arrived 20:59 and then a rather unfriendly woman came 21:04...)
Reserved at the mes lallah 3 weeks ago, they wanted to give us a terrible one inside next to the kitchen. Then they said its overbooked... and after getting really very assertive she finally made a bit of an effort
At least the Food was excellent (5/5)

Service butler
Simple things: bad
> taxi 55min upon ordering
Table 21:30 (last order) > because of the delay of the hotel driver > 21:50 and they were very nice to still serve us then..
big differences (friend at the same hotel had a much better one, who got things done immediately
(For instance ordered champgne: sent a more expensive one and different food), it was okay but still. a lot more expensive) --> the refunded it, which was very kind, as I also could have given the champagne back but I accepted it.

Spa
Very friendly, nice gym (maybe 1-2 more leg and stomach machines would be great), nice indoor pool.
Good spa treatments
Last day, I waited 25 Minutes (the were delayed) that shouldn't happen. if clients arrive late one should shorten there treatment...