Dejaun Smith

Review of Aloft Bangkok - Sukhumvit 11

The customer service here is terrible. Check in wa...

The customer service here is terrible. Check in was extremely long and they charged us 1200 baht extra a night for an error on the reservation which could have EASILY been modified. They did not go out of there way to make our check in easier. They assigned us a room facing another building even though they seen how upset we were with the service. Out of the 4 hotels ice stayed at in Bangkok, this has been the worst experience. Stay next door at the Westin or sollitare.