Really bad service. Staff wasn't there in a recept...

Really bad service. Staff wasn't there in a reception area or anywhere that we can reach out to them. For us travelling & stay in a different place that wasn't my home during this time Covid-19, wasn't the brightest idea. If it wasn't that necessary, I won't step a foot outside. The hotel has an amazing name, I had high expectation for the hotel itself. It was a bad experience.