Dont go NEAR them...

Dont go NEAR them...
Bought gear for $4000. one of the lenses was defective (focusing ring was way too stiff and unusable). Returned to the store and one of the staff members just lied to me in my face telling me that it's ok, trying to send me home with a defective product. We compared it to the display lens and I was right. He said he will order another copy from another store and will call me when it arrives. They never called. After a week I called them, they said the lens has arrived. Drove to the store again and they handed me another copy. The box didn't look like it's new, scratched, and the lens looked used. I suspected they are trying to give me the display lens so I asked to see the display one I saw a week earlier. They said they've sold the display lens. I was super upset, asking to talk to the store manager and complain about it all and then came Paul. Paul was just acting disgustingly, spoke to me as if I was nothing, absolutely rude, saying the word f*** quietly to impress his staff. Eventually I took the lens home only to find out it was defective as well!!! It make funny noises while focusing and the elements were shaking horribly. Another defective copy. I had to go back to the store again and asked for a refund. Paul refused to refund me and agreed only after I said I will file a complaint to Fair Trading. 2 defective lenses in a row and the worst customer service I've seen in my 43 years. Stay away from them and buy from a reliable shop, they are just too dodgy and who knows where they get their merchandise from. When I told the store manager I will write a bad review online he pointed at their security cameras several times and threatened me that he will put our whole interaction online, as if our voices were recorded. He really believes his customers are dumb... Do yourself a favor and buy in another store or online, it's much safer.