Ben Blissett

Review of Williams Kia

I bought a Sorento in 2007 and have had it service...

I bought a Sorento in 2007 and have had it serviced through the service department since. It's always been a pleasant experience. Recently, I had a couple of issues that seemed minor but ended up entailing a full replacement of the A/C compressor and some moderate electrical issues. Also, the ball joints up front were going. I was out of factory warranty but needed to get it done, so I dropped it off with the service department. Ken was extremely friendly, professional, and compassionate. In a couple hours, he gave me a call indicating the damages and that it would cost just under $2,000 for the repairs. He then indicated he'd done some deeper digging and determined that I had purchased some sort of third-party extended warranty that I'd forgotten all about. He haggled on the phone with said insurance agency and ended up with some very good news. The warranty covered the replacement of just about everything and he even managed to get them to cough up for an alignment across the road. All said and done, I got my A/C fixed, defroster fixed, new ball joints, new belts, oil change, alignment, electrical/dome light issues, and a few other things for $280. Ken was responsive, informative, and he went well above and beyond the call of duty to make this happen. I am one satisfied customer. As a business owner in customer service myself, I know that most of the time working late and going further goes unnoticed, but I wanted to make sure that Ken got his kudos. I also called the boss man over there and made sure he was aware of it, too. Thanks Ken! You've done a great job in maintaining customer loyalty. Well done.