I innocently dropped my car off for what seemed to...

I innocently dropped my car off for what seemed to me to be a small issue only to find that that was about as far away from the truth as possible! My service manager, Dennis Pellegrino, professionally guided me thru 2.5 weeks of twists and turns with honesty, compassion, humor and confidence. I sincerely felt like Dennis, his lead engineer and Lexus were in this with me. It s weirdly stressful to be without your car for that long but Dennis kept me updated and brought this unpredictable scenario to a successful conclusion. I love my Lexus and am glad to have it back!