Ck

Review of ARS Los Andes

I called to make a pickup order for tomorrow and t...

I called to make a pickup order for tomorrow and the woman that took the call just vanished for over 10 minutes without explaining what she was talking to her manager about, came back and told me to call tomorrow or to drive there and pay first.

They refused to take the order tonight. Seems they don't want to forget the order or just make a note about it for tomorrow's staff. Pretty lame excuse was people in the past didn't come in to pickup their orders. Okay, so what if I call tomorrow and don't pick it up, what difference does it make?

My wife is graduating and her ceremony starts at 10 and goes until 12, and we have a 2 month old newborn. I have very limited time, and right now I am pissing it away to leave this review as he sleeps because this just really bummed me out and I feel the need for people to know they failed to do something that was a pretty simple and understandable request, and their excuse was devoid of logic.

I am not traveling over 30 minutes from my home at 9pm with a newborn to place an order, and I'm not going to call during my wife's ceremony. My family and I were looking forward to this and this is a huge disappointment, and we will no longer be giving Los Andes business, and will tell our friends about their lack of customer service and just taking a simple order because they feared we wouldn't pick it up...