is this a company or a market ... really bad hunting service y.
on hold and no strings attached to hold the phone number ... how to serve customers well if just lacking hunting.
hopefully become introspection for companies that do serve in the service sector.
The Branch Office is difficult to contact, only answered by a machine
I am here every day because the atmosphere is comfortable ...
Come here Monday last week, here today the problem is not clear today
Very helpful staff. The right place for you to cover your assets (car, house, warehouse etc).
Premium rate is very competitive.
The only need for the company to attract more clients by providing a car substitute while car is being repaired.
the service is okay. nice and comfortable in his office. the people are friendly too. continued success of mercury
Office of insurance, for those who want easy insurance service claims many facilities you know
Why does everything go so long and have to be pursued over and over ??? Called too thrown and wa reply back ??? It has been a collision for a month, many times the phone is said to be scheduled but can't be found since I have to call again, it's been wasting more than a week, after the survey even after it doesn't come out, people can't be contacted.
For refund insurance, I am in a ping pong between leasing and insurance ... as if I want to get out of responsibility ... a month asking for a refund turns out after struggling to contact the submission, it has not been taken care of ... even though I have to wait for transfer to the leasing 1 week ...
The place is comfortable .. only for the less spacious parking area
Hello, min ... I want to convey a little information about the service and I was improperly served with an officer on behalf of 'TEGUH' claim at the mercury mobile club at LOTTE MART KELAPA GADING ... today I came there with the required documents to claim my car insurance ... and when I arrived I was told to take a queue number and I queued and I was patiently waiting ... well when my part I was in contact with 2 people I was still patient ... and for what also was the queue number not used. ... and when at the end of my turn I want to claim ... BPK TEGUH served me with words with an impolite tone .. Until my car was checked then it was estimated to exceed 6 incidents and PAK TEGUH immediately said it couldn't claim the wheels were all just can two wheels on the responsibility ?? .. is it true ?? .... I immediately got emotional .. after he explained in a tone that is not polite .. until I say .. Yes I have Cancle to claim here .. I want to claim at the center .. Then Mr. TEGUH said "OH IF IN THE CAN CENTER "and I hurried away ... Please correct the employees' rhythm in the Mercury Lotte Mart ivory coconut club car ... Especially with Employees With the name TEGUH .. so that they can be more polite to serve employees ...
because before I claimed it was not with TEGUH it was very satisfying ... that's all and thank you for these words ... hopefully it can be improved in the future for PT. RAKSA PRATIKARA
Claim took a long time waiting for the spare parts
Contacted at the office to break up
A complete company for all insurance, for car and your belonging
Mercury car insurance online, great for insuring private cars. Especially those who live in big cities like Jakarta.
I claim insurance has been 3 months ago, until today there has been no news, customer service continues to promise that parts will come next week (4x reneged) and until now there is no certainty !! I feel very disadvantaged, even though I am a Gold member of Raksa! Embarrassing!
Cool place even though it's just an insurance place
RAKSA Pratikara Insurance is very, very disappointing. 1 year car repaired
11 months 2019 entered the workshop
Just finished in 12 2020
After that, there are still obstacles
He said waiting for 3 months, then there will be more parts
If you buy a car, look at the insurance, don't be tricked like me
Very sorry to use this insurance
This is my car Pajero B 1329 SJU
The office is nice and comfortable and the service is also good and friendly
Phone response is severe ... on hold ... often interrupted
The place is comfortable and the service is also friendly
+ friendly clerk
+ comfortable lobby
Mercury Insurance has been good in the service at the time of insurance closure and my claim process because it continues to be followed up by the mercury. thanks
Satisfied with this insurance, the service is friendly, the claim does not complicate the consumer and his surveyor anti tips.
The worst quality service I have ever experienced in assurance matter, took them 4 months to finnish a simple accident claim, the star should be -1
After filing a claim 3 weeks ago, there was no news, no phone number 24 hours the service hotline was never lifted, what about emergency? This is the first time I've submitted a claim treatment like this. Two weeks ago, it was telephoned once by the mercury, he said, with the surveyor he wanted to be contacted, but until this day no one called. Wa was not replied. The worst insurance company I've ever used. Kapok use RAKSA
Is a financing company for motorcycles, cars, fires, earthquakes, burglaries etc. The company is centered close to the National Monument and if using a public vehicle (transjakarta) stops at the National Monument stop in front of the National Museum. Walk about 500 meters. In recruiting employees according to my experience. This company is not on time. Then from experience in terms of service does not welcome guests and employees are not friendly or welcome with new people. In contrast to other finance companies, they have good service quality.
It turns out that mercury is very clear. Call again tomorrow. Asked what the problem was. It turns out that Ade Putri did not write customer complaints on the notes. Can mercury still use paper or leaves in notes. Severe...
Just leave it for 3 months.
B2994B ...
Insurance for the stars, fast service and cover all risks
the car was taken for inspection by the surveyor. It turns out that the surveyors are amateurs, so they were sent wrong. and waiting time is not weekly but monthly. even CS cannot coordinate with the system. so that not all employees can answer why this customer claim has not yet been resolved. already almost 3 months can not resolve this vehicle claim
The service is not satisfactory. The claim of a hard car in 3 months has not yet responded. Very very disappointed with his service
Big insurance in Indonesia, with all the services ... the beautiful Miss Raksa is ready to help you. But unfortunately for those in the Customer Service telephone branch it's really hard to get in, especially looking for sales ... have to be patient because sometimes they have to be in Sentil first then understand what we want
The Social Media Team must be more responsive in countering customer complaints on google reviews and social media. Don't respond with the rich BOT / robotics pattern above.
Good morning, is there a vacancy at the IT department?
An insurance office that was founded in 1975 which has a lot of customers who also have good performance and friendly customer service ...
If you want to claim the car ,, I have to anther to the address where ya ,, workshop insurance ,, I'm in the north
Mercury insurance office is good, service is also professional and fast. The location is easy to find
Yesterday, I pressed the wrong star ... Mercury is very good
The location is opposite the Ministry of Transportation.
Most soothing n relaxing n comforting Auto Insurance place for claiming the repair
Fast claim service. We came immediately handled well. The room is also very comfortable.
Nice service advisor and recommended for your car insurance
Really bad service!!!!!! Everything's too slow. Their action was very slow!!!!! This company have to close!!!!! We are hate this Insurance Company!!!!!!
Waiting room bgus service is also good, but the claims and sales section are not compact, this is hampering the processing time
Garbage insurance, goods insurance claims have not arrived in 3 months. If it wasn't because it was arranged by car installments I wouldn't use this insurance
The response is fast, questions about insurance, the answer is also very cooperative. Continue
Spare parts claim since 6 May until now. The promise will be notified but I ask you a week, instead I ask.
For God's sake, since 1998, this is the first time meeting insurance this bad.
