Poor trade in value. Last month I was interested i...

Poor trade in value. Last month I was interested in a 2020 Ram 1500 Warlock from Northtown Dodge. I had attempted to use my 2018 Kia Sportage as a trade in that I had just bought the lease out on for $15,200. Understanding that I would not get that full amount back for my trade I was expecting a reasonable offer of at least $12,000. Northtown offered me $10,000 for my trade. I expressed my dissatisfaction with this since they were offering me $2000 less than KBB trade in value and every dealer in the area including Northtown Kia is selling RWD 2018 Sportages in the range of $14-$16k.

They had me drive back down from West Seneca so they could have an auction rep take photos of my trade in to see if I would get more through a live auction. Instead of meeting me halfway on a vehicle that I just bought out for $15,200 they had me take time from work to drive down for these auction photos. I followed their advice and the Sportage went up for live auction and I was offered $8500, even less than what I was initially offered. Complete waste of time. My salesman Ryan was also incredibly unresponsive and I had to blow up his phone in the days afterward to get an auction quote that was available 20 minutes after I had the photos taken. He also did not respond to me with at least a simple "Thanks anyways" or any sort of response after I rejected their ridiculous offer.

Long story short, I went to Transittowne 2 days later and they offered me $12,000 for my trade in, meeting me halfway so I can use it down for my new truck. I will never consider Northtown again when vehicle shopping and will advise anyone I know who is shopping about my experience so they consider going to any of the other large dealerships in the area first before losing out on a large amount of money for their trade.