Arrived at Orlando airport and followed directions...

Arrived at Orlando airport and followed directions sent in the confirmation email but could not find our driver. Called contact number who were rude and petulant, their insistence to keep repeating that we were in the wrong place so it was our fault was entirely unhelpful. No matter how many times we said we were exactly where their directions had said to go no apology was issued she just kept repeating that we were in the wrong place and would not accept any responsibility for this, the phone call quickly descended into an extremely angry exchange where Natalie would not answer a simple question of where the driver was until she had yet again placed the blame for the mistake on us. We then had to walk to the other side of the airport where we had been told the driver was waiting to find no driver there as he had now wandered off into the terminal to find us. Eventually got onto the bus for it to drive straight over to where we were in the first place to collect another passenger. After a long flight and long wait to clear immigration the last thing we needed was to be asked inane questions because a call handler can't be bothered to check a booking to see what directions had been given or to listen when they are read out to her then to be sent on a wild goose chase around the airport when the driver was due to come straight over to where we started out.