Nina D

Review of Heathman Hotel Portland

We had called ahead for early check in. We arrived...

We had called ahead for early check in. We arrived around 1pm after a 5 hour drive. We were told our rooms aren t ready but they will give us a call if they are ready before 3pm, which is fair as that is the regular check in time. We returned to the hotel at 3:15pm and our rooms were not ready. We waited in the lounge area for about an hour until one of our rooms became available and the other took another half hour.

We were sent one canned wine per person for the delay with some mixed peanuts. Our friends in the other room were offered the same even though she is pregnant and her husband a non drinker.

Overall. We had to fight for compensation and were given the I understand your frustration but there s nothing I can credit you at the moment. At the end we received $60 off of our $600 stay.

The rooms were overall clean and nice.