Lobby is beautiful, but don t let it mis-lead you....

Lobby is beautiful, but don t let it mis-lead you. Our room was small and A/C wasn t working properly even after the front desk was alerted and we were told it would be fixed, (for example: it was set at 63 degrees but felt like 75 degrees). Our room had two double beds and mattresses were uncomfortable and extremely soft around the edges which meant if you got too close to the edge, the mattress would give and you d fall out of bed. Duvet cover was stained and unclean when we got to our room along with questionable stains on the walls next to the bed. A new Duvet was requested upon arrival and never received and had to be requested again in the morning along with an explanation of what a duvet cover is. Headboards were dirty along with walls and carpet. Service was friendly, but we had to ask twice before any action was taken. Ice machine was broken on our floor, hallways are dark and dingy.