Zakariya Alshawish

Review of Shawnee Mission Medical Center

I had both my kids here, and I was very appreciati...

I had both my kids here, and I was very appreciative of the services provided, but the billing for the ER is atrocious. I had 3 ER trips in the last year for my kids (using 2 separate insurers), and SMMC either don't categorize items correctly for your insurance company, or they intentionally bill you wrong, and hope you'll just pay the difference. All 3 times I've went in we have insurance with a clear co-pay for ER, and SMMC always bills me well above it. I've spent hours working with them, to correct it. Total waste of my time. I imagine if all the people who have had this issue started billing SMMC for their time that was wasted due to mistakes (intentional or otherwise), these terrible practices would stop.