Dr. Jen Roamar

Review of Café Voila

Me and my family braved the traffic of Tagaytay ju...

Me and my family braved the traffic of Tagaytay just to have a snack at their restaurant. We have a great experience with their food and service the last time we are there. Today it was the complete opposite, when we sat down on our table I notice that their is no proper set up for the table their is no napkin that was provided. We ordered pizza, french fries, club sandwich and drinks. The fries arrive first but it was noticeably very oily and not crispy. Pizza was serve next, but the drinks na inorder namin ay hindi pa na serve. When I followed up my order to other server I was baffled by their reply Hindi po ako ang naka assign sa table nyo while asking for a table napkin. ano- ano po ba ang mga order nyo while following up our coffees since we are already halfway on our food and the rudest of them all was when I followed up on our ICE TEAS since the kids are almost finish eating . The server called uncle raise his voice in a passive aggressive manner saying Mam hindi ko po alam yan kasi hindi po ako ang kausap nyo . My gosh, all of that just for following up on our ICE TEAS. In all fairness, the manager was really apologetic with the manners of his staff. Still I feel sorry for the owner of the establishment, Im sure pinaghirapan mo yong reputation ng company nyo tapos sisirain lang ng ilang staff. I m really hoping that mabasa ito ng management. I think you need to re train your staff on how to handle customers. Mas magaling pa staff ng mga resto sa Mahogany market.