David Bone Review of Dave Sinclair Buick GMC
**UPDATE** - John Sinclair, Service Manager, reach...
**UPDATE** - John Sinclair, Service Manager, reached out to me and offered to "make everything right" (their slogan). While the warranty repairs were already completed by another dealership, he did ask for the opportunity to go back over my truck with another coating of the paint protectant and detail the inside. John personally looked at my truck and had me point out the areas of concern. He set me up with Eric in the Service Department and they both made sure everything was buffed out and looked good. The hood had a stubborn stain on it so they wet sanded it to make it look like new. John offered to pick the truck up from my work or give me a loaner so I wouldn't have to be going out of my way for them to detail it.
As far as them not being willing to look into help from GM on the warranty work, John said that should not have happened and gave me his cell number to call him directly if I need anything in the future. I appreciate them taking the time to do what's right here and even going beyond to make the truck look like new again (also gave me a touch-up paint bottle for my chips). Adjusted my 1 star rating to 4 stars.
**ORIGINAL POST**
CAUTION - While their used vehicle prices are really good, you are dead to them after you purchase. Here are 2 of the issues I've dealt with:
Issue #1 - I made the mistake of buying their $700 protection plan with my truck. I always passed on this stuff in previous purchases, but I fell for it this time. It comes with an exterior paint coating that gives a mirror like finish, but mine started fading in some spots not too long after purchase. I spoke to Bob (Eiseman I think?) about it and he said they don't go back over that coating, regardless of fading. I remembered the salesman (Andrew) sold me on the package because he said anything could happen to the interior, even if it's my fault, and it would get repaired or replaced under the protection plan. After getting denied by Bob on the exterior treatment, I went back through the plan contract and sure enough it's got all kinds of print to get them out of repairs. The salesman told me I could accidentally cut my seat and it would be repaired or replaced. Interesting enough, he didn't mention the contract language that states the punctures are only repaired if they're smaller than 1/4" in diameter and rips are only repaired if they're smaller than 1". Also, exterior repairs will not exceed $250. What a crock.
Issue #2 - About 8 months after I bought my 2016 GMC Sierra Denali from them I started experiencing engine problems at 70k miles. The power train warranty for that year is 3 years/60,000 miles. At 70k miles I understand I'm out of warranty, per the mileage, but I asked if I could get some assistance from GM since the truck was only 2 years old at that time. I did not expect them to cover my entire bill, just look into any help at all. They denied any help and said I would have to pay out of pocket for everything, that included $165/hr to diagnose it and another $30+/day to rent a loaner vehicle from them. I called Sapaugh Buick GMC down the highway and they were more than happy to look into my case. They got me in a free loaner vehicle immediately and got GM to cover over 90% of my repair costs ($6,000 for a top-end engine rebuild). I did not expect that much help, so clearly they went above and beyond.
I will not be returning to Dave Sinclair for any service or purchases. I have referred co-workers and family to Sapaugh because they were willing to take the time to look into a customer's case. My in-laws went to Sapaugh when they needed a new vehicle due to my great experience there. They walked out with a brand new GMC Acadia and enjoyed their time there.
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