Maggie Rounsavall

Review of Coggin Nissan at the Avenues

Besides continuously trying to up-charge you for s...

Besides continuously trying to up-charge you for services you don t need they don t do what you ask. I brought my car in to get my oil changed, they had a special oil change tire rotation for $39.99 (this is about my 8th oil change with them). They text me to tell me my car is done but during the inspection they found these additional things that my car needs soon. I decline any additional and to proceed with just the oil and wash. I call to ask how long until my car is done. I was told the oil change I d complete and my car is about to go back to the car wash so 15-20 minutes I can pick it up, I arrive about 30 or so min later to pay and my bill and the gentlemen I was dealing with refuses to let anyone assist me so I can pick up my car (mind you he is assisting 2 other customers before me). I wait 15-20 minutes until he is able to help me, so it turns out that they lost my keys when they were taking it to the car wash. Luckily by the time I made it to the counter they found my keys. So in the addition to waiting 15 minutes my car not being washed my bill turns out to be over $80. I was so drained from the hassle that I paid the bill and left. Once I got in my car the old sticker in the window was there, dash still stated that an oil change was needed. I looked over my bill and realized that they used synthetic oil NOTE: my car has been getting non synthetic oil every other times I ve been there. So to recap $80 for a service that was supposed to be $39.99, not sure the oil was ever changed, if they did change it they used synthetic vs non-synthetic which I didn t agree to, they never washed my car, they lost my keys and the associate was EXTREMELY rude to anyone else trying to assist me and help get me processed and out the door. I do not recommend this company. I will not be going back.