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I'm not even going to justify wasting too much tim...

I'm not even going to justify wasting too much time writing my experience with this dealership. I can already see by other low reviews the manager tries blaming customer's for their one star reviews which is a bad sign to begin with.

I will start with that they need to learn to listen better to their customers. Rule number one in sales is listen to your customer. I had a simple request by coming in and requested the prearranged costco auto no haggle price on a vehicle (which I initiated online at costco's website). They wanted way too much personal info (which I gave any way), tried over four times to get me to test drive, wanted to run my credit, wasted over 40 minutes of my time with their high pressure sales (he was both insulting and rude throught the process). And when it came down to the price they never showed me the actual costco pricing sheet. Instead he had HAND WRITTEN the "costco price" and didn't honor the additional toyota savings (costco has a very specific pricing sheet that you can see on their website). As many times as I had to patiently wait for them to give me the costco price (which keep in mind is prearranged) I could have walked out but was invested by driving over 30 miles to begin with. Their sales guy actually told me there is no pricing sheet (which is a lie). After I told him this wasn't the experience I was expecting and that I was leaving he told me that he would get the pricing sheet (which he just told me didn't exist). I ended up walking out at this point.

I spoke with costco about my experience and they confirmed that what they showed me is not proper procedure. They connected me with another dealership that honored the additional toyota savings and beat this dealership's quote by an additional 5%.

Its evident that this dealership is using costco to muster up business but isn't honoring the program. Instead they are luring people in and pocketing savings which should be the customer's. I'm sure this review won't drive away any business but if they keep this kind of business up, my story won't be the only one. Costco needs to sever their relationship with this place.

PS. If any manager asks me to call in about the situation, I have no desire. You guys have ALL of my personal info and know who helped me.
This review is all I care to share and am done here. Go ahead and let me know how this is all my fault. Rest assured you will not be getting my business ever. Good luck in trying to rip people off!

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