Suzy Ortiz

Review of Jenkins Acura

I wrote a review Sunday night, received email resp...

I wrote a review Sunday night, received email responses and a text message early morning Monday by the General Manager himself. I personally thought my review would be swept underneath the rug like most places but I was pleasantly surprised with David Dern. Him and Lisa (the customer relations mgr) reached out to me to listen to my story and to make things right. I am not a person who is unreasonable. Not one of those people who demands for "free" things or compensation just because- I just want what was promised and proposed to me. David was cool to talk to, he was straight to the point and completely understanding. He stood behind his team as any good leader would but took responsibility as well. Trust me when I say- I was angry, really angry and after talking to him I am a fan. And it's not because he gave me a crazy good deal- but because he showed honesty and compassion. Thanks David!