April Healey

Review of Bill Dube Hyundai

I leased my Hyundai Santa Fe Sport from Bill Dube ...

I leased my Hyundai Santa Fe Sport from Bill Dube Hyundai, and absolutely love the car. It is comfortable, roomy, takes bumps in the road well, quiet and has a heated steering wheel which is stellar in the cold months.

I loved the car so much we decided to purchase it at the end of the lease. I bank with DCU, and planned to get the loan from them (great rates, everyone should be a member!), but when I called Dube Hyundai, they assured me they could take care of all that right in the office there. Convenient, right?

WRONG.

I arrived there with the vehicle, my husband and the checkbook on Friday 8/18/17, and sat down with Dominic, who was very pleasant. But it all went downhill from there.

Now, I've had the car for 3 years. I just want to buy it. I already sat through the dog and pony show when I leased it, I just want to pay the money, get screwed on the fees, and leave. But no. I have to leave the car there! It is going to be pre-certified, 100 point check, title has to come in from Hyundai HQ, registration switched over, la la la. Ok. How long will that all take? "A week or so" I am told.

August 29 - no car. Message left for Dominic, no return call. My insurance company calls to tell me my plates have been cancelled, and so they cancelled my insurance.

August 31 - no car, and now my husband is calling and leaving messages, but mostly he is not being called back. To add to the stress, we are moving on 8/31, and have to do so without our 2nd car, which is aggravating.

9/1 - I call and get Dominic. He tells me the title is not yet in from Hyundai in California. I insist I need my car back; I am begging rides to get to and from work in ACTON at 6:30 in the morning, and I am losing friendships. Dominic agrees to give me my car back with dealer plates on it. I can pick it up Saturday 9/2 at 3:00pm.

9/2 at 3:00pm I arrive at Dube Hyundai, and big surprise, the car is not ready. They need another 30 minutes. I had already sent my husband off, so I head over to the shopping plaza. I return in 45 minutes, and Dominic is in a meeting, so I sit to wait another 25 minutes. Finally someone else comes over to tell me the car is ready, and I grab my bags and head outside.

Too bad there is no plate on the car. I load my bags and get in to wait another 8 minutes while the man who helped me looks for a plate.

Fast forward to Friday 9/8. No call. I call Dominic - he's not available, and I leave a voicemail. No return call.

My husband finally gets a call on Tuesday 9/12. The title has arrived, the deal is done, c'mon in and we'll take care of everything. It has been 25(!!!) days since I began the process.

Fri 9/15 my husband went to Dube to pick up the plates, and do the final paperwork. He has brought the money we are giving toward the purchase, and he is told he must give it to the cashier in person. She is upstairs, and when he asks where the elevator is, he is told there isn't one.

Now, my husband looks great, but has mobility issues, and is not supposed to be doing stairs. He does not want to make a scene, so he slowly climbs the stairs to the second level to pay for the car. On the way back down, he has to stop twice. He collects his paperwork and leaves, and once he is home, he is basically on ice and painkillers for 3 days from doing the stairs.

The next to last straw? Cuz there is one. No inspection sticker on the car. They scraped off the old one, put the plates on it and sent him on his way. The inspection fee was collected along with all the other fees, but now I have a registered car with no sticker,

I call, someone surly sounding answers the phone, I ask for a manager, he announces he is a manager. I tell him what has happened, he agrees to keep a technician there until 6 so I can come from work for the sticker. I get there at 5:40, and sit in the waiting room until 6:25 waiting. 45 minutes to put on the sticker.

NEVER AGAIN.