Anyone considering joining this gym or supporting ...

Anyone considering joining this gym or supporting them financially should continue reading my review. I have just left Rocky Run YMCA after being a member for almost two years. While overall my experience was positive throughout that timeframe, It ended so badly.

The biggest problem I had with this gym was with someone in upper management. It all started when I overheard her use a homophobic slur. It was shocking for me to hear it since one of the reasons I was so proud to belong to this gym was because I thought it was there to serve the community. I had assumed that they hired staff that had sensitivity training.

Secondly, this gym does not have a team that demonstrates they have had training in interacting with people that have experienced trauma. The same staff member I spoke about before got too close to me during a class, and when I asked her to step away from me because I was uncomfortable, she continued to get closer and invade my space. I had to ask her repeatedly to step away from me until she threatened to revoke my membership and call the police to escort me out. She told me I did not know who she was and what she could do to me and reminded me that this was her gym. I still am shocked by it all even while typing this review and don't understand how still has a job there where she interacts with the public every day. I was able to talk to her superiors, but I did not feel supported. They told me it was a learning moment for them, but overall they acted like they didn't want to take a side. It was very frustrating to me because I left feeling supported, and felt like I would never be able to feel comfortable in that gym again.

Furthermore, I have seen and experienced a yoga instructor that has touched members without asking for permission. Now that may not seem like a big deal to the average person, but for people that have experienced trauma, it is very upsetting.

Overall, I started to see that the YMCA seriously needs to train some of their staff on how to deal with the general public and also work on customer service. After switching, I can see the "too big to fail" mentality of leadership. I am excited to work with a different gym that is competitive and helps support me in reaching my fitness goals. There are still a few great people there. I have instructors and gym friends that I miss terribly; It's a shame that this happened. I hope no one has to go through the experience I did at Rocky Run YMCA.