Wendy L

Review of Lexus of Richmond Hill

Horrible customers service, not even worth 1 star,...

Horrible customers service, not even worth 1 star, stay away from this dealership while you can.

Pre-sale period sale manager will response to your email and arrange sale person to call you next day; however for post sale support, they ignore you.....

On my car pickup day, tinted windows and hood deflector had not yet installed, tires pressure were not balance, windshield washer low with warning light on. For a new car delivery ...????

This dealership did not coordinate with Toyota Credit on my previous car return; therefore, they still own me one month payment and it is not yet settled. They ignore you and not provide any follow up or assistance.

Platinum plus rewards plan is useless, this dealership took the credit and redeem for themselves, and not apply to your purchase.

Again, stay away from this dealership while you can...