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Susan Sentman

4 years ago

Doctors and nurses are excellent. My only problem...

Doctors and nurses are excellent. My only problem is with billing.

Somehow a $40 payment I made had not been recorded and it was listed as "on the books" on my account. I had been in communication with billing via telephone regarding this over-site (I have a receipt for the $40 payment). When I went to a recent visit for recheck with my surgeon, I was made to pay the arrears or not see my surgeon...money that I DID NOT OWE! This should be a separate billing & accounting issue and not interfere with medical procedure. Billing should have a separate office.

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