Review of Sheraton Auckland Hotel & Towers

4 years ago

Worst Hotel Stay EVER.

Worst Hotel Stay EVER.

I am a Spg platinum member and travel a lot and I've stayed in many hotels. But I haven't had any experience like that and this stay was awful in that hotel!

The location is good but THERE ARE A LOT OF INCONVENIENCES.

First of all, the room service is terrible!!!!!!!! For any of my orders, I had to wait a long long long time and can say that certainly that for anything I had to call at least 3 times to room service. Just for a pack of milk I called them 5 times and waited 2 hours!!!

After their services, the worst thing is the food!! After a long time, they bring to you an inedible food! It was really weird!!! BUT I FOUND SOME STONES IN THE FOOD (I'd ordered Te Mana lamb).

The staff was unprofessional, even I talked to Paul (one of the managers) and he just made excuses for the problems.

I had to change my hotel after 5 days and will not be staying at Four Points by Sheraton in Auckland again.