Olivia Kim

Review of Lexus of Englewood

Terrible management skills! I have never seen a sa...

Terrible management skills! I have never seen a sales manager coming and saying, our dealer is the best dealer in number of sales around here. So if you wanna make a deal now and take this car next week once it comes in, then we will work on the numbers since the car you want is a very rare find. You wouldn t be able to retain your returning customers with this kind of manner whatsoever. If your dealer is the best dealer in this area, offer better customer service to keep those numbers and train your sales people so they can offer options first before heading to his manager in the middle of conversation. Very unprofessional!