Lisa Stoneham

Review of Young Subaru Co.

I ve been pretty disappointed with my experience a...

I ve been pretty disappointed with my experience at this location. From what I ve researched, it is pretty common for chevy sparks to have transmission problems. My dad went to test drive a chevy spark at this dealership and sure enough the transmission was no good. It was still under factory warranty so they were able to send it back to have it replaced. Ryan was helping my dad out at the time and was pretty helpful about giving us status updates, and told my dad the price listed online was workable (as it was already at the high end of the KBB fair price range). Today the car came back so I went with my dad to test drive it again and it was a great. When my dad went to inspect under the hood, we noticed that something (coolant/antifreeze) was leaking. I assume a mistake was made during the repair. A different rep helped us today and we asked for the price and whether or not they would get the leak fixed. The rep came back and told us that if we were willing to move forward right now that they would honor the online price, but because of everything they ve done with the car the new price would be around 500$ more expensive. We did not go through as we didn t want to take home a car with an obvious issue. Though I understand that the leak wasn t their fault, the repair was supposedly done under warranty and should not have cost the dealership anything to have it fixed. The rep mentioned that they fixed up some other things as well but did not elaborate on what these were and frankly I don t really care as all we needed fixed was the transmission and now the leak but they went ahead and told us the car was going to be even more expensive than we were originally told it was going to be.