Why would you have customer service representative...

Why would you have customer service representatives read from scripted responses, while saying they understand. I spent 2hrs yesterday dealing with multiple people with obvious language barriers. I spoke with a supervisor that did not call me back after the call was dropped knowing I was upset with the poor service at that point. When I eventually was able to communicate with someone that "due to negligence and complete disregard for customer satisfaction" I no longer wanted any service from Sirius XM-- was I able to cancel all my services. Your billing system is horrible. Anyone with multiple devices experiences a nightmare every month and or billing cycle trying to time cancelations and renewals to prevent paying 4x or more for a service. It's not worth it, there are too many alternatives that value customer interaction and satisfaction. All I want is an apology for having to say dozens of times "I do not want to hear any other offers" repeatedly I was subjected to this weird marketing style that all roads lead to another sell. It felt like a time share primer. You can change how you do things, but you choose not to. Multiple representatives conducted themselves in the same way--reassuring me this was how business is done. For that reason and that reason alone, my business is going elsewhere and I will not return.