Sarah Mac

Review of Castle Hond

My experience with the service department was not ...

My experience with the service department was not great. Took my car in because it was failing the emissions test. I explained it needed a drive cycle done since the battery died during the winter and not all of the system monitors were ready for the test. After waiting an hour I knew it was going to be bad when the person brought me my air filters. She explained that my car needed $1,500+ work (filters, spark plugs, transmission etc) and that s why I failed the emissions test. Said no thanks and had to pay $80 for literally nothing being done to my car. I attempt a drive cycle on the freeway myself on my way to the emissions place and what do you know, I passed. I don t trust this dealership!
2 stars because the waiting area was nice and clean.