Tina deCoux

Review of Emerald Grill/Holiday Inn - Se...

Horrible service. I called the day before to see i...

Horrible service. I called the day before to see if we could check in early. I was told it shouldn't be a problem. We arrived at 10:30 to be told we are third in line to check in ealry and they'd call us when our room was ready. They said it would be long. We walked around for 5 hours and no call. Check in was three oclock so we went back to tje hotel to be told our room was still not ready. I told them check in was a half hour ago how could our room not be ready? She said she couldn't d do anything that they were cleaning one. We waited another half hour. No apologies nothing. Our room was a mess and not supplied with coffee. We were to tired to complain. The next day i asked the front desk if they had hair spray or if there was a store close by and the lady responded we are not a store. Today is our final day and i ask if we can have late check out, again another thing i was told we could do but has to ask the day of check out, only to be told no they have to many customer s needing that service. This is so unbelievable to me. I am a member of Holiday inn and have stayed at many all over the country amd this stay has ruined my like for this chain. Horrible stay and they've soured our entire trip. Almost 400 a night and we were treated like a nuisance.