Josh Kane

Review of Holmes Honda

UPDATE: Several weeks ago I received a call saying...

UPDATE: Several weeks ago I received a call saying that my experience would be investigated in order to ensure we are treated properly. During the call, I explained in detail our experience and then proceeded to provide my girlfriend's phone number for them to speak to her directly about her portion of the experience with her car. This was the last we heard about the situation. They never called her. We never got another call. They never followed up for more information...it was basically a token, "Hey we're looking into it, " gesture that was apparently hollow. FURTHERMORE we are now sitting in Nebraska (the state my girlfriend had asked to get the car registered in) trying to get her registration renewed and we have now found out that the car has not been registered or even titled. There is no title in the national registry. Six months have now gone by and we have been unknowingly driving an untitled, unregistered vehicle. This is absolutely unacceptable.

The car buying experience here has been an absolute nightmare. Mostly because it seems that the finance department or some part of the leadership team there just does not have it together.

My girlfriend and I both went through Holmes to purchase new vehicles. One being a purchase while the other was a lease. Eddie (who was the only part of our experience that was positive. THANKS, EDDIE, YOU WERE AWESOME) got us into the cars we were looking for with no issue and helped us get things lined up. However, both of us are military and out of state, and so we both ran into extensive issues with licensing our vehicles. The finance team was seemingly unfamiliar with out of state licensing procedures as we were told a multitude of different stories on how our purchase would work.

First was the purchased vehicle, which was to be licensed out of state. Incorrect numbers were quoted for taxes and tags, procedures were missed, and we ended up needing to write a check to cover a difference in numbers that was not accounted for on any version of our agreement. And let me make this clear... This was AFTER the paperwork had been signed and the purchase completed. We were now expected to pay close to $1300 extra due to a mistake that Holmes made. This news came to us on the day that I was then setting up a lease on the second vehicle.

The lease was an even larger issue. I was told that I could register my vehicle in my home state, and then when it came down to doing the paperwork, suddenly it was a different answer, and now had a higher payment than expected and was forced to register in a different state.

Registering the vehicles was a whole different ordeal. One vehicle took nearly 4 months for the registration papers to go through, for which reason we had no idea. We had to travel back to the dealership to retrieve a second temporary tag (a trip that is not short for us). The second vehicle (which required brand new tags) did not have it's paperwork pushed until the day before the tag expired, prompted by a call made by me asking exactly why I hadn't received the tag in the mail yet (and I had to travel there the next day to retrieve then).

Purchasing from Holmes was NOT a stress free experience. Their salesman, Eddie, has so far been our only positive experience with the dealership. If you value your time and the price you actually agree to, I would recommend shopping elsewhere. Having worked in sales at a dealership before, and routinely worked with our finance and licensing department to learn the process, I still cannot believe how many mistakes were made between our two vehicles.