This place is the absolute worst. They knew they h...

This place is the absolute worst. They knew they had a large party and allowed them to checkout way past their standard checkout time, which then required everyone who was checking in a delayed check in time. Our check in time was 3pm. We did not arrive until after 5pm when we were then notified that our room was still not cleaned. Do you think we received an email, phone call, courtesy text message to inform their guest of this delay? Absolutely not! Needless to say we are hilton honors members and have been loyal guest with the company for years. This is very disappointing. I will NEVER stay here again. When I explained to the office staff that we just arrived into town from a long ride and soon had dinner reservations and would need to change and get ready, so how much longer does she expect the wait to be she looked at me and just shook her head. There was no courtesy late check out offered to us. There was no, have a few drinks on us. There was no, have an appetizer or dessert on us. Absolutely nothing. Just a shake of the head, NO. Horrible customer service, lack of professionalism all around.