James D. Williamson

Review of Briers Home and Gift

My wife and I furnished our first condo with piece...

My wife and I furnished our first condo with pieces from Briers on West 4th and continue to shop there now that we've bought our first house out in the burbs. Their furniture is not cheap but you get what you pay for. We have pieces, such as our kitchen table and dining room chairs, that still look beautiful after years of heavy use.

What prompted me to write a review now, after being a customer for so many years, were recent events surrounding an item we bought a long, long time ago. Basically what happened was that we broke the leg on a piece of furniture we bought many years ago. It was a nice chair with a classic design so I hoped that it might be something that Briers still carried. Much to my delight the chair was still on their website, meaning that I could get a replacement part from their manufacturer. After some initial communication issues and a few emails back and forth with Briers service department, they went above and beyond to help me. The end result was that David, the head of their service department, personally hand delivered a new leg for our chair to our home.

The way a company handles customer problems says more about them then anything else. Our chair was 5 years past it's warranty and the broken leg was not a manufacturing issue but completely our fault. Briers would have been perfectly justified in saying "Sorry pal, you're on your own." but they didn't. I have nothing but positive things to say about dealing with Briers and their service department.