Will Schmoe

Review of Turramurra Cyclery

As others have described their communication is ex...

As others have described their communication is extremely poor even by bike shop standards.

Bike wasn't ready when they said it would be without letting me know.

Replaced pedals without calling me and letting me know, so I either had to spend another week without my bike or wear it.

Couldn't get their story straight regarding why the pedals had to be replaced.

First the said they couldn't get the lock nut off. I had to ask to see the part, and when it came out it had the lock nut off but it was missing and apparently was Shimano specific. Sometimes you can replace the spindle apparently but they didn't ask me whether this was something I would like, they just bunged a new set of pedals on and charged me full sticker and the first I knew about it was when I showed up to collect it.

Despite a service on the front fork, my front disc rubs. I don't expect to get my bike back with rubbing brakes, especially given their penchant for doing services without asking. That's something I'd be happy to see an extra $20 on the bill for when I show up, or if it costs more than that pick up the bloody phone.

That said the work they did seems good.