Julie Lulham

Review of The Old Mill Inn & Spa

I have been going to the Old Mill for facials for ...

I have been going to the Old Mill for facials for a few years now. I am usually treated by Kasia, who is wonderful, but she is on maternity leave. At my visit last month, Annetta did my facial and sadly I was disappointed and would not recommend her. I felt Annetta did not spend the adequate amount of time on me. It felt rushed and not worth the pricey $150 cost. Firstly, Annetta did not do a skin analysis at the beginning of my treatment, to determine what types of gels and creams she would be using on my skin. Instead, when I walked into the treatment room she said you have great skin and that was it. (I appreciated the compliment but would ve still liked a quick analysis (under the strong light) to ensure my skin gets the treatment it needs! After all isn t it called a personalized facial?). During the facial, Annetta commented that I had bags under my eyes and that I should purchase the add-on eye mask. I said yes. In my mind, I thought this add-on service would mean an additional 10-15 minutes after my 1 hour facial. But no! Midway through my facial Annetta put the eye mask on and left me to be. I didn t realize that this add-on meant that my facial would be 15 minutes less. If I had known this, I wouldn t of purchased the add-on. (You pay more money to get less service? Seems counter intuitive). Lastly, with Kasia there was never a moment where I was left alone on the table. If Kasia was letting a cream sink into my skin then she would do a scalp massage or a hand massage. I didn t like how Annetta left me on the table during the eye-mask while she wrote notes. Not only could she have written these notes after the facial, but it wasn t relaxing to be lying on a table and hearing someone scribble loudly with a pen beside you. After a few minutes of lying there, I asked Annetta how long the mask would be on for, she got defensive and started to justify why she was writing notes (even though I didn t ask) and started to justify why she left me alone (because she s trained in relaxation or something). It got pretty uncomfortable for me. I didn t need her to justify herself; I just wanted a good facial and to get my money s worth! All in all, I do still like the Old Mill Spa since I love the products they use, but in the future I will be sure to book with an esthetician that I know will do a good job.