Kym Ayling

Review of Sofitel Brisbane Central

IN July 2016 we decided to celebrate an important ...

IN July 2016 we decided to celebrate an important family event at the Hotel s interactive dining buffet. ON arrival we were greeted pleasantly by Matire D and staff and provided a lovely table by the window with pleasant view around 8;30 pm. Unfortunately from there our experience went rapidly downhill.

There was a fork and wrapper on the floor near our table which remained there all night. The quality of the food on the buffet was very poor sushi was dry, oyster KP were very dry, some salads looked stale, presentation was poor. Buffet was not regularly tidied or restocked.
There appeared to be no staff serving at the roast counter and no meat available.
The wait staff were more attentive to table resetting for breakfast than clearing our dirty plates. It was difficult to catch staff attention to order drinks.
The T & Coffee station was dirty with milk looking liked it had been warming for hours. I had assumed the Hotel was a 4-5 star property and therefore would reflect this in quality and service but I was sadly disappointed. Further the value for money @ around $299 with drinks for a party of 4 was also not there. We had chosen not to attend local eats at perhaps around $25-30 per head for inner city quality but were disappointed. Whilst the staff were always friendly and the Maire D very kind, it seemed like there was a general lack of quality. I contacted the Mgr and after 1 month had to follow up myself. While we were offered
an apology there was nothing else and this left me much more disappointed with our experience. Recommend you find somewhere else.