A Marie

Review of Gateway at Lubbock

This is my first time living like 500 miles from h...

This is my first time living like 500 miles from home, I feel I have pretty easy standards to meet yet I am left disappointed with my experience here.
*please don't be fooled by their utility policy like I was*
They said I would have a $30 cap on utilities included in my rent and only had to pay overages that's all. Failed to mention the water for the entire complex being paid by every tenant in the complex. That was a happy conversation trying to figure out why I was paying like $60 extra (since they didn't give the utility bill until 2 months in) Just be extra clear before you sign the lease and be sure to read EVERY article of the lease before you sign. Go to some free legal aid if you need.

Not only have I read the previous reviews before mine, but I've also seen the SAME complaints and negligence from whomever is running the property (seems to change a couple of times and right now it's red stone). No matter what name management is in place, the issues have remained the same through the past couple of years that I've read. So rest assured, when they say it's due to a "bad transition" or "new management" it's just another excuse to keep your complaints at bay.

You're going to pay a lot of money just to move in here and the rooms will be dirty, just know that.
If you have a real mattress like I do, expect stains. I sleep with a protector on mine just because the stain makes me feel like I'm laying on some stranger's excretions.
You will have to bleach the entire bathroom yourself for fear of some disgusting bacteria or crusty god-knows-what in your shower. (Mine was so crusted it didnt work for a week) I didn't even want to get in my bathroom. I felt like I walked in to some horrible cheap motel 6. Sadly my own mother had to help stay hours out of our day disinfecting & bleaching everything.
The floors are sticky & theres a lot of gross crunchy stuff in the seams. It will be stained.
The couches smell like farts (not to be comical, it's true. Thought it was my roommate).
Expect some overcharging every single month, no matter what the new excuse is every month.
Expect the office staff to know little to nothing about your billing or why you're paying $40-$50 for utilities (on top of a $30 electric cap). So really you're paying the equivalent of you just getting a roommate in a house or duplex, especially with that amount of utility bill. (I'd go this route instead of leasing here, honestly it's about the same)
I mean realistically my rent is $461 but when my bill comes out I'm looking close to $500 or some cases $515. I mean really... if your whole unit (4x4) is paying the same overages then you're looking at some crazy $200 electric bill and whatever they deem the water bill to be. They say, you pay. No paper bill or any type of bill from a company so there isn't much transparency in terms of where your money is actually going. (Sketch)

Actually, they've called 3 months after move in to try and "right the ship". Of course after receiving a bad survey. Really all they did was clean the carpet.

Expect issues with your mail if you get a lot of packages or try to send out. There will be a loss, they will say it isn't their fault even if it happens more than once. (but if you don't send/receive a lot of packages I guess it won't matter to you)
I should really keep a journal because I can't tell you how many times I've thought to myself "I am never living in a student apartment community again."
This place has certainly left a bad taste in my mouth and I can't wait for my lease to be over. Sad. They try really hard to get renewals and although I'm not sure how many they've gotten but I'm sure it's safe to say it's a low number. They even dropped the renewal rate by like $70 in a desperate attempt to keep people staying here.
I've seen some positive reviews here & there but they are definitely few & far between.
Not to mention the first month I was here some reckless idiot (likely some drunk adolescent) scraped the side of my car in the parking lot. Counting the months until move out.