We stayed last year at this hotel's sister propert...

We stayed last year at this hotel's sister property, Plantation Inn in Lahaina, and had a great experience. We were sorely disappointed in this experience though. Let's at least start with the good stuff. Location is great, right by Black Rock for snorkeling and right on Kaanapali beach. Room seemed mostly clean except for a few bugs here and there. Staff is mostly friendly, and they have some cute "ohana" traditions to make you feel special, like a lei ceremony before you depart.
And now, the unfortunate parts. We were on our honeymoon, and booked a package that included snorkeling gear for 2 for 2 days, "mesh" hats, a dinner for 2, lunch for 2, and an included car rental. This package was an incredible waste of money and I highly highly recommend you don't book a package here. Let me break it down.
CAR RENTAL INCLUDED- We arrived at airport Budget car rental to lines over 2 hours long - just to check in, not even to get your car (which was another mass of people waiting). This is apparently the norm, according to reviews. The fact that this hotel would sell a package including a basic, cheap car rental from this place that they absolutely know is terribly rated and reviewed is really quite dumb, since their visitors' first experience is waiting hours just to get this car., which is not exactly how people want to start their vacation. We decided to forgo the Budget rental, went to Hertz next door, and had a car in 5 minutes. At the hotel check in, we explained the situation and were rudely told by the manager that "we could have Ubered to the hotel, there are lots of ways to get around the island." Now why would we do that? We PAID to have the car included. The hotel was not willing to do anything- no partial refund of the car rental cost (even though they could cancel the car and not be charged for it), no offers of anything to make up for it (literally free breakfast for a couple days would have sufficed, but nope, no dice). But she told us "we left you a nice welcome gift in your room." Which turned out to be a bottle of Barefoot Bubbly. Wow. We don't even drink champagne. So lame.
SNORKELING GEAR INCLUDED- We went to get our 2 day snorkeling gear and were told they would not give it to us due to "red flags indicating high surf." We looked a few yards down the beach to where hundreds of snorkelers were having fun at Black Rock (both days). Kaanapali Beach Hotel continued to insist that it was for our safety that they would not give us the gear. They offered cabanas instead. We didn't want cabanas, we wanted to snorkel, safely, like all the other people in the water. What in incredible ruse and waste of our money- and again, no refund for that part of the package offered. We ended up using the one mask we had brought and had an incredible time snorkeling, individually, seeing all kinds of fish and turtles.
DINNER- The included dinner at the beach restaurant was fairly good- no complaints there, and in fact, I commend the staff for their friendliness, which was far and above the friendliness of any desk staff or tiki staff.
LUNCH- Stale caesar salad and a fish sandwich with fries. Don't expect anything fancy for lunch included in your package. It's basic shack food, and OK but not great.
HATS- "Mesh" hats are code for trucker hats. You get 2 lovely cheap trucker hats with your package. No comment here really, just FYI.

Overall, if you're planning to stay here, I recommend getting the least expensive room you can get (our "ocean view" room only had a view of the ocean if you actually walked out onto the balcony and looked at the ocean- no view from the bed or chairs in the room) and just enjoy being right on Kaanapali Beach. Don't expect a high level of service, and you'll be fine. As for us, they brought our honeymoon down for sure, and the package was an utter waste of money above just getting a plain old room here. As of now, we can't say we'll be back.