I felt like this place had the potential to be rea...

I felt like this place had the potential to be really great, but, unfortunately we had multiple troubles. No staff to greet us at the front desk until we actually called the hotel on our cell phone to let them know there was a line at the desk. Our credit card got charged double for our stay. The wi-fi connection required I.T. help from the hotel's wifi internet team. The grounds and the room were very nice, so it's a shame that things under the hotel's control were what made our experience disappointing.