Santosh Krishnan

Review of Sheraton Marrakech, Morocco

This hotel is absolutely a letdown. First, let me ...

This hotel is absolutely a letdown. First, let me commend the staff for being stellar, warm, welcoming and nice. The rest of the hotel feels like the farthest thing from a Marriott Bonvoy experience.

To draw the quickest comparison, this hotel is like one that you would find in Miami on Collins avenue between 10th and 5th streets - primarily for drunk party goers who aren't looking for any quality. My wife wondered if this was an hour hotel, and I had to reassure her that was not the case.

The property is old and it looks like no one really cares. There are wide lawns and gardens, and the pool area is clean. But everything about it looks like someone in management has given up on it.

The bar was disappointing with no selection of whisky or scotch except for a JB black and red.

When we checked in for our 1 night stay (thank goodness that was it), the gentleman who attended to us was very very welcoming and he offered drink coupons for my wife and me. He generously gave us 6 coupons and my wife and I wondered why.

Now we know, the only way to enjoy the hotel is to simply close your eyes and drink because it's just such a miserable property.

Note: the old bellman is superb. He took the trouble to ensure that we were checked in and everything was ok. Despite his obvious back problem, he lifted our overweight suitcases and gave us a tour of the property. Please tip him will, he seemed worth it.