After about a 3 hour drive we were excited to chec...

After about a 3 hour drive we were excited to check in, freshen up for dinner and enjoy a sit down dinner together. Got to our first room, there were roaches crawling above the bed area. Explained this to the front desk who asked us to take pictures, only to have Annie suggest that roaches are a "brought" insect and she continued to insist there are no roaches in PA. They apologized and a new room was given. Get to the 2nd room and the keys did not work. We go back to the front desk, I had my fiance go in this time and he stated he stood there for 5 minutes, no line, had to tap on the counter before Annie would acknowledge his presence. He told her the keys didn't work. She gave him this long explanation about they key process and how it can take a while to register before giving him a new set of keys. We finally get inside of the 2nd room and the lights above the Jacuzzi don't work. My fiance again went to the front desk, Annie stated that they were booked that day and she will see what maintenance can do but we would not be getting another room. Which we weren't asking for. We just wanted a room free of insects, not to be insulted and a room where everything worked. Maintenance came and said they will be able to fix the issue. We finally made it to dinner, no time to freshen up. We get back to our room, no lights. At this point we didn't care we more than anxious to enjoy the time we planned for each other. Before we could get out of our clothes, maintenance arrived. Stayed for about 20 minutes cutting into our already very disrupted stay. Fixed the issue and left. We showered and slept the first night. The morning rolls around and we found the sink backs up. Come back from breakfast and decide to settle into the Jacuzzi, we are not able to keep the jets on, one of them were broken shooting water out of the tub. We tried adjusting the fixture, nothing helped. The second day, the neighbor took full advantage of the Bose radio provided in the room and we could hear his entire selection of his favorite songs. This carried on from lunch until well after dinner. We were done complaining after the first day where so much time was taken out of our trip. In all my years as a travel agent and all the advertising for your property I would have never imagined to have this experience. I do not in any fashion wish this experience on anyone I encounter. Our stay here was truly unbelievable. Save your time, money and your travel.