We have had two separate transactions with Storm T...

We have had two separate transactions with Storm Tight Windows. They definitely have a gem with Nick as their salesman. He is thorough, friendly, and lets the product speak for itself instead of being pushy. Our first purchase hit a snag between starting the process with Nick and getting the paperwork completed for getting the windows ordered. We ended up having to contact a manager after 3 weeks of trying to get everything in order. Once that was completed, the installers were fantastic (and cleaned up all their debris), and the inspections was completed at the end of the day when they were almost done working. We had to have one window replaced because one of the screws was installed improperly and cracked the inside of the window, but this also went very smoothly.

We are now into our second transaction for the remaining windows. Again, Nick was wonderful. The paperwork to start the process went very smoothly this time as they were with the person that measured the windows. I would say that we weren t kept informed during the lag between ordering and delivery of the windows. When the 6 weeks had come and gone, we had to start contacting them to receive more information. The installers were, once again, fantastic. They were quick, detailed, and cleaned up all debris.

Unfortunately, the installation occurred 3 weeks ago, and we still have no final inspection. My husband talked to Mara twice and left her two more voicemails, but she did not return his calls or follow up with him. She called yesterday (Thursday, 3 weeks later) and happened to get me at home. We are finally set for Monday for the final inspection, but she cannot tell me any time frame for this. Not even if it will be morning or afternoon. She was not very friendly on the phone either. I m afraid the service staff at the office is the weak point of the company.

The windows will hopefully make a difference in our electric bill, and already make a huge different in noise reduction. Mr. Brown even stated that he would make sure both of our payments would be at the lower interest rate and be scheduled fairly close together so we could budget easier.

I would recommend you to include Storm Tight Windows for a demonstration from Nick before you make a final decision on your replacement windows.