EXTREMELY CHILD UNFRIENDLY, and CONDESCENDING.

EXTREMELY CHILD UNFRIENDLY, and CONDESCENDING.

Don't stay here if you travel with children.

This hotel is located right across the beach, with a stunning view from the room. The facilities are also in good condition. However, as a wanderlust family, we've travelled to many places, and stayed with numerous Marriott hotels, this is the first one that's so CHILD UNFRIENDLY, that for the first time, we feel we're being penalized for travelling with a child.

We weren't allowed to use the lounge with her, and we weren't allowed to take any food or drink items from the lounge! This mean that even if my husband and I take turns to have food and drink, the child has to starve.

Won't come back.

UPDATE following Response from the owner:
"Response from the owner a day ago
Hey Yiyao, thank you for sharing your thoughts about your stay. Apologies if you feel that we fell short in providing service to you and your family. Please keep in mind that we are transparent and share information about our club rooms, unfortunately we do not allow any guest under the age of 18 year. We do have multiple option for children from our lobby and room service menus that I wish you would have tried. Daniel - Director of Rooms"

To answer your reply Daniel:
1. Apparently, your rule is not transparent enough. We were sent up to the 18th floor by your front desk staff who informed us that we would wait in the Lounge while our room was being cleaned. We only learned about your Lounge rule from your lounge staff.

2. No staff ever informed us on other options available for children either in the lobby or from room service menus.

3. For all the Marriot hotels we had stayed, you're the only one with this lounge rule (not even in a country where one child policy was in effect for over half a century) - which does not make you a superior hotel, but a FAMILY UNFRIENDLY one.

4. This lounge rule deprives clients with small children to enjoy lounge service that was granted due to their loyalty to the Marriot brand. Therefore, this disqualifies you as a contributing member to the Marriot brand as well.

Overall, FAMILY UNFRIENDLY, and CONDESCENDING.